Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, contact us, or otherwise communicate with us. This information may include your name, email address, phone number, company name, shipping addresses, and payment information.

We also automatically collect certain information when you use our platform, including your IP address, browser type, operating system, device identifiers, pages viewed, and the dates and times of your visits.

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent security incidents and other malicious, deceptive, or illegal activity

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with:

• Carrier partners to fulfill shipping services you have requested
• Service providers who perform services on our behalf, such as payment processing and data analytics
• Law enforcement or government agencies when required by law or to protect our rights

Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.

Cookies

We use cookies and similar tracking technologies to collect and track information about your use of our platform. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our platform may not function properly without cookies.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. You may also have the right to opt out of certain data processing activities. To exercise these rights, please contact us at the email address below.

Contact Information

If you have any questions about this Privacy Policy, please contact us at privacy@freightcake.com.